RMA Management

Andaris Returned Merchandise Authorization (RMA)
is a simple solution to manage your return products and eliminate the excess paperwork. In a matter of minutes these returns can be identified and made available for reshipment.

Return Merchandise Authorization
The simplicity of Andaris RMA provides you with the extra edge and the ability to keep merchandise moving. It can be integrated with invoicing and sales order to accurately update your customer account. With bar code scanning, receiving products can be validated in real time to verify the item and the quantity against the RMA record. The system will report outstanding RMA's, and gives you the information necessary to analyze and manage your returns.

Customization
Acatech realizes that no two businesses operate the same way. Andaris RMA is flexible and designed to accommodate your unique return merchandise handling, and inventory management needs.

Our implementation process ensures that you understand the features and functionality of Andaris RMA and how it can be optimized to fit your unique enviroment.

Andaris ^TM Return Merchandise Authorization

Distinctive Features

• On-line validation against sales order
• Automatic assignment of RMA numbers
• Complete audit trail
• Reason for return
• Tracks by Lot/Serial number
• Automatically directs to return area for further processing
• Maintains expected date
• Generates report for past due items
• Monitors return percentage by customer and reason for return
• Integrates with host system
• Calculates trends of return by product
• Multi level system security